Refund Policy

How credits work

EasyRapVideo may offer one-time credit packs and optional monthly or yearly subscriptions when checkout is enabled. The price, included credits and credits required for a video are displayed before purchase and generation. One-time pack credits remain valid independently of subscriptions. Paid subscription credits expire at the end of the corresponding paid month or year and do not roll over. Credits are not cash and are used to request video generation.

Subscriptions, renewal and cancellation

Subscriptions renew automatically at the displayed monthly or yearly price until canceled. A successful renewal grants the next paid-period allowance. The full yearly allowance is granted at the start of each successfully paid annual period. Manage cancellation and payment methods in your Stripe billing portal; its effective cancellation date is shown in your billing information. Canceling a subscription does not automatically refund an earlier charge or restore expired credits. Billing disputes and refund requests remain subject to the review process below and applicable law.

If a generation fails

When the provider definitively rejects or fails a request and our system confirms it, the credits spent for that generation are restored once. A failed or rejected task is not the same as a cash refund for a credit purchase. Do not submit the same paid task again while its outcome is unknown.

If a task is marked as uncertain or still processing, we must verify the original provider request before returning credits or retrying. This prevents duplicate generation charges. Use the support option in your account and include the task reference number.

Credit purchases and refunds

You can request a review of a purchase, including unused credits, duplicate charges or a technical problem. Whether a monetary refund is available depends on the circumstances, the payment provider and applicable consumer law. We do not waive rights that cannot legally be excluded. Where a refund is approved, it is processed to the original payment method when possible, and any associated unused credits may be revoked.

Contact

Use the support email listed in this site's footer. Please provide your order number and a brief description of the issue. Do not email passwords or private portrait photos. For video issues, include the task reference visible in My Videos.